“Company” or the terms “we” or “us” or similar terms refer to Reservoire LLC “You” or “your” or similar terms refer to you as a user of our Services.
1. WHAT IS PERSONAL INFORMATION?
2. WHAT TYPES OF INFORMATION DO WE COLLECT?
Personal Information You Provide to Us
We receive and store any information you enter on our Sites and Services or provide to us in several ways. Personal Information that we collect may include things like your name, mobile phone number, credit card and/or other payment information (if applicable – i.e., self-pay participants), your email address and the email address of your contacts, home and business postal addresses, IP address, browser information, username, password, certain health information, and any other information or data that you provide when using our Sites and/or our Services. You can choose not to provide us with certain information, but that may result in our inability to provide you access to many of our special features. Reservoire’s goal is to use the Personal Information you provide for such purposes as personalizing the user experience, answering questions, and communicating with you about our products and services, including updates and new features.
We often receive a confirmation when you open an email from us if your computer supports this type of program. We use this confirmation to help us make emails more interesting and helpful. When you receive e-mail from us, you can opt out of receiving further e-mails by following the included instructions to unsubscribe. However, by opting out of further email communications after you enroll in the Services, you may limit program reminders and other valuable program content and components.
3. WHAT PERSONAL INFORMATION DO WE SHARE? Personal Information regarding our users is an integral part of our business. We will not rent, sell or share your Personal Information with other people or non-affiliated companies except to provide the Services, when we otherwise have your permission, or under the following circumstances:
User Submissions: We may provide functionality to permit you to submit information about yourself, including, without limitation, your illness, symptoms, treatments, as well as your feelings about your illness and/or yourself (“User Submissions,” as further defined in our Terms). You may also be able to upload pictures, videos and stories to your profile page as part of the User Submissions. Please note that any User Submissions you make, including Personal Information, may be available for Company, administration, moderators, and other staff.
Communication in Response to User Submissions: As part of the Sites and Services, you will receive from us email and other communication relating to your User Submissions. You acknowledge and agree that by posting such User Submissions, we may send you email and other communication (e.g., phone or text message) that we determine, in our sole discretion, as related to your User Submissions.
Affiliated Businesses We Do Not Control: In order to provide you with the optimal user experience, we anticipate that we may become affiliated and work closely with a variety of third party businesses. In certain situations, these businesses may sell products or services to you through the Sites. In other situations, we may provide services, or sell products, jointly with affiliated businesses. You should be able to recognize when an affiliated business is associated with your transactions, and throughout the course of the transactions, we will share your Personal Information that is related to such transactions with that affiliated business.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and/or services to you. Without specific authorization and/or consent, we limit the rights of our agents to use Personal Information we share with them to that which is minimally necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
Promotional Offers: We will never disclose your personal information to other businesses for their marketing purposes, but we may send you offers that promote the products of other businesses. These offers will be intended to benefit you, your health, or your Reservoire experience. If you do not wish to receive these offers, you can click the “unsubscribe” link contained within the emails or you can send an email with your request to email@example.com. We will process your request within a reasonable time but you may receive additional offers as we process your request.
Protection of the Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of the Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, detection or suppression, and credit risk reduction. If necessary, we will make all legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information, including, without limitation, breaches of your unencrypted, electronically stored, “personal information” or “medical information” (as defined in applicable state statutes on security breach notification). To the extent permitted by applicable laws, we will make such disclosures to you via email or conspicuous posting on your private profile on the Sites in the most expedient time possible and without unreasonable delay, insofar as consistent with (a) the legitimate needs of law enforcement, or (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to control the sharing of this information.
De-identified Information: We may create De-Identified Information from the information that you share with us and use such De-identified Information without restriction. Again, we never disclose aggregate information in a manner that would identify you personally.
4. HOW IS MY PERSONAL INFORMATION SECURED?
We employ industry standard administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. Furthermore, your individual user account is protected by a password for your privacy and security. To ensure that there is no unauthorized access to your account and Personal Information, we suggest that you safeguard your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security, you can contact us at firstname.lastname@example.org.
5. WHAT PERSONAL INFORMATION CAN I ACCESS?
You can access certain information about you for the purpose of viewing, and in certain situations, updating that information. In order to help us maintain and ensure that your information is accurate and up to date, please update your information if it changes or inform us promptly at email@example.com so that we make the appropriate changes.
6. WHAT CHOICES DO I HAVE REGARDING MY PERSONAL INFORMATION?
As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Sites and the Services.
You are able to add or update certain information on pages, such as some of the information listed in the “What Personal Information Can I Access?” section, above. When you update information, however, we often maintain a copy of the unrevised information in our records.
If you would like us to remove your records from our system, you may request deletion of your account with us by sending e-mail to firstname.lastname@example.org. Please note that some information may remain in our records after deletion of your account, including any information or records we are legally obligated to retain. We will process your request within a reasonable time, but please note that you may receive additional offers as we process your request.
7. HOW DO WE PROTECT CHILDREN’S PERSONAL INFORMATION?
The Services are not directed to children. We do not knowingly allow or solicit anyone under the age of 13 to participate independently in any of the Services. We do not knowingly collect Personal Information from children. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, please contact us at email@example.com. If we become aware that a user of the Services is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we will delete such Personal Information from our files.
If you have any questions or concerns regarding privacy on our Sites, please send us a detailed message at firstname.lastname@example.org or at the address below. We will make every effort to resolve your concerns. Reservoire LLC, PO Box 99, Collinsville, CT 06022, email@example.com.
Effective Date: March 1, 2019
We follow GDPR (General Data Protection Regulation) compliance specifications. This is list of third-party vendors we integrate with for registration purposes: Google, Facebook, and LinkedIn. For web hosting & storage services: Amazon Web Services. To request any personal data we have for you or to opt-out and have your data deleted, please contact us at firstname.lastname@example.org